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Whether you're seeking support or offering it, no hidden fees, no surprises.
Just clear, fair pricing per session.
Specialists set their own session rates. A small per-session fee keeps the platform running and free to join for everyone.
Automatically deducted from the specialist's earnings, clients are never charged this fee.
Paid by the client on top of the session rate. Covers secure video, scheduling, messaging and payment processing.
Neither clients nor specialists pay a recurring fee. You pay only when a session takes place.
Move the slider to any session rate and see exactly what the client pays and what the specialist receives.
HD, end-to-end encrypted video calls. No extra app required — runs entirely in your browser.
Browse specialist availability and book in minutes. Automated reminders sent before each session.
Private, GDPR-compliant messaging between you and your specialist between sessions.
All payments handled securely by Stripe. Your card details are never stored by SympathiQ.
Your wellness score and session history, visible to you at any time in your personal dashboard.
Every specialist is verified and credentialled before joining — you're always in safe hands.
Clear rules that protect both sides so everyone knows exactly where they stand.
Cancel more than 24 hours before
Full refund of the session rate and platform fee.
Cancel within 24 hours
100% of the session rate is charged per SympathiQ's Terms & Conditions.
No-show
Treated as a late cancellation, the full session rate is charged.
Rescheduling
Free with more than 24 hours' notice, subject to the specialist's availability.
Late cancellation by client
You receive 100% of your session rate automatically — no dispute process needed.
Client no-show
Same protection — 100% of your rate is charged and paid via Stripe.
Platform-enforced
SympathiQ applies these rules automatically — no manual chasing on your part.
You cancel
Clients are refunded in full. Repeated cancellations may affect your profile standing.
The £4 platform fee is charged to the client on top of the specialist's session rate. If a specialist charges £80, the client pays £84. This fee is completely separate from the 10% service fee, which is deducted from the specialist's payout only.